Privacy Policy
Secure Online Payments – 100% Trusted Technology
At Utensiya, we prioritize your security. All electronic payments on our website are processed through Opayo, one of the UK’s most trusted and secure payment providers. Recommended by many leading UK banks, Opayo processes over £40 billion in secure transactions annually for more than 50,000 UK businesses.
Opayo uses high-level encryption and fraud prevention systems to ensure your card details are safe. Every transaction is encrypted to the highest global standards, and their systems are regularly audited by leading Qualified Security Assessors (QSA).
When you shop with Utensiya, rest assured that your card details are fully protected and never visible to us. Opayo handles and encrypts all sensitive data directly and securely.
Online Security – Opayo
Opayo operates private, dedicated banking network links (not public internet connections), ensuring your payment details stay 100% secure. They are fully approved by Visa, MasterCard, Maestro, and American Express and comply with Payment Card Industry Data Security Standards (PCI DSS) as a Level 1 provider, the highest level of compliance.
All payments are transacted via 128-bit SSL encrypted pages, with MD5 hashing to prevent tampering. No third party—including us—can access or view your sensitive data at any point in the process.
Encryption and Data Storage
Opayo uses 256-bit encryption—the same standard used by the US Government. Encryption keys are stored on state-of-the-art tamper-proof hardware. Their systems are audited regularly by banking authorities to ensure compliance and security.
System Security
Opayo is regularly scanned by Trustwave, a QSA and Approved Scanning Vendor (ASV). As a PCI Security Standards Council (SSC) member, they stay ahead of evolving global regulations on card data protection.
To learn more about Opayo, visit: www.opayo.co.uk
Payment and Prices
We accept payments via MasterCard, Visa, and Maestro/Switch.
Prices are displayed in British Pounds (£) and may change without notice. However, your order is always charged at the price confirmed at checkout.
Personal Information & Privacy
We are fully committed to protecting your privacy. All personal information is collected and used in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. We do not sell or rent your data to third parties.
When you place an order or contact us, you’re giving consent for us to process your request or communicate with you regarding your purchase.
We collect:
- Name and Address – for order processing and delivery
- Contact Number – to resolve order queries or assist couriers with delivery updates
- Email Address – to send order confirmations, dispatch details, and customer support responses
- Items Ordered – to fulfill and manage your order
- Payment Details – securely processed through Opayo; we only see the last 4 digits for reference
Why We Collect Data:
- To fulfil your orders
- To communicate updates
- To improve customer experience
- To help prevent fraud and ensure secure transactions
- To support technical and service-related functions
You can opt out of marketing or update your preferences at any time by emailing us at info@utensiya.com
Electronic Communication
All order confirmations, invoices, dispatch notifications, and customer support messages are sent electronically. This helps us respond faster, reduce paper waste, and provide better service.
Customer Reviews and Comments
If you leave reviews or comments on our website, they may be publicly visible. If you prefer your feedback not to be published, just let us know at info@utensiya.com.
Data Retention
We retain your personal information only as long as necessary:
- To complete your purchase
- To comply with legal obligations
- To manage warranty, claims, or customer support
Access and Deletion Requests
You may:
- Access or edit your personal information anytime via your account
- Request removal of your data by emailing info@utensiya.com
- Request deletion of public reviews or comments, if applicable
Before processing any data access or deletion requests, we may take steps to verify your identity to protect your information.
If you have any questions or need assistance, feel free to contact us:
📧 Email: info@utensiya.com
📞 Phone: +44 7577 306978